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EV Roadside Assistance

Explore the roads not taken without any limitations

Be covered with our comprehensive roadside assistance

Roadside assistance is a support service for Kia customers who experience a car breakdown. The service typically provides benefits such as flat tyre & lost key support, portable charging support*, towing the vehicle to the nearest Kia EV workshop or a specific location, extending medical assistance and much more.

Kia EV6 is covered under roadside assistance program for 3 years from the date of sale.

Key Benefits

Breakdown/Accidental Towing

Breakdown/Accidental Towing

Vehicle recovery to nearest EV workshop in case of breakdown/Road accident

Charging Support

Charging Support

Emergency portable charging support in 5 cities (Delhi, Mumbai, Pune, Bangalore, Hyderabad)

Taxi Arrangement for up to 100 KM from breakdown location for KIA Cars Owners

Taxi Arrangement

Taxi arrangement for up to 300 km from breakdown location (for breakdown& accident)

Replacement of flat tyre with the spare tyre in Kia Cars

Tyre

Tyre puncture repair assist from nearby repairer

retrieval,Lost and Broken Key Assist for Kia Cars

Key

In-vehicle locked keys retrieval / Lost keys & broken key assist (If key is outside city limits vehicle will be towed to nearest Kia authorized dealership)

Medical & Legal Coordination

Relay of urgent messages

Urgent message relay service helps in keeping your family and friends informed in case of an accident or vehicle breakdown

Relay of Urgent Messages in case of an accident or vehicle breakdown

Medical & Legal Coordination

Assist with contact numbers of facilities, and professionals in the vicinity, in case of a emergency arising due to a breakdown

Kia Care Roadside Assistance For EV

1800-108-5005 kiacare@kiaindia.net

    In the event of a breakdown or accident of your kia EV, simply call Kia Care Roadside Assistance on the toll free number 1800 108 5005. Then follow the below steps to get assistance:

  • Identify your vehicle with the VIN (Chassis Number), that is available on registration certificate (or smart card) or insurance document.
  • Explain the location of your vehicle (along with nearby landmark)
  • Explain the problem you are facing with the vehicle
  • Our customer care will advise you on further course of action


    • Note:

    • For your safety, park the vehicle on the edge of the road and turn on the warning lights

    • In case you are on a highway, place the caution sign (warning triangle) provided with your vehicle approximately 3 meters (9 feet) from the vehicle facing towards the on-coming traffic
  • The service is applicable for the basic warranty period of the vehicle.
  • The 24 X 7 Roadside assistance is available up to a nearest Kia authorized EV dealer workshop
  • The vehicle recovery and/or taxi arrangement service is applicable for a condition in which the vehicle has been immobilized
  • Towing of vehicle subject to vehicle being parked in a location where towing vehicle can tow and all tires being rolling and in straight position, else the side glass may be broken to tow the vehicle, where the cost of repairing the glass will be borne by customer.
  • Cost of parts replacement is not included, unless covered under Kia Warranty.
  • Cost of repairs made to your vehicle is not included, unless it is covered under Kia Warranty.
  • Assistance to be provided as long as Vehicle has broken down on a motorable gazetted, concrete or bitumen road, If vehicle goes off-road or fallen in pit/ditch/valley, cost of special equipment for retrieving vehicle from pit/ditch/valley will be covered but any consequential damage would be customer’s liability. Any approvals for towing, in such cases, from local authorities has to be obtained by customer
  • Vehicle will not be towed in case of involvement of police.