FAQ

Please contact our Kia Care Centre in one of the following ways:
- Toll Free Number — 1800-108 -5000 / 1800-108 -5005 (EV & New Carnival)
- email — kiacare@kiaindia.net
- MyKia App one click connect
- Visit Contact Us page and share your query

We recommend that all your service and warranty repairs should be performed by Kia dealers where trained technicians know your Kia best and only use Kia Genuine Parts for repairs

Please go to our Dealer Locator page and browse for your nearest Kia workshop

Every Kia model has a recommended service interval for maintenance. Please refer to owner's manual for the recommended service interval

Scratch Care is an introductory program launched by Kia for its customers to take care of the 1st scratch that hurts. Under this program all Kia models that are retailed basis table below are covered for repair of 1 Scratch free of cost. The program is restricted to repair of 1 scratch per 1 car in an ownership period of 12 months from the date of sale with maximum scratch length of up to 15 cms for Seltos, Sonet , Carens, new Carnival and Syros.Terms & Conditions apply, for more information please visit you nearest Kia dealer

Model	Date of Sale Range	Maximum scratch length coverage	Applicability
Kia Seltos	Up to 31st December 2019	15 cms	1 scratch (without dent) per 1 car in an ownership period of 12 months from the date of sale
Kia Carnival	Up to 31st August 2020	30 cms
Kia Sonet	Up to 31st December 2020	15 cms
Kia Carens	Up to 31st December 2022	15 cms
Kia iMT Models	May & June 2023	15 cms
Kia New Seltos	Up to 31st December 2023	15 cms
Kia New Sonet	Up to 30th April 2024	15 cms
Kia New Carnival	Up to 31st March 2025	15 cms
Kia Syros	Up to 30th June 2025	15 cms

Service appointment can be made by one of the following ways:
1. MyKia App : Use the mobile application to make service appointment
2. Kia Website : Visit the Service booking section to make an appointment
3. Direct Call : Customer can directly call the Kia authorized service centre and make an appointment basis availability

For transparency & better awareness for Kia customers, Service Cost Calculator has been developed. Please use Cost Calculator to calculate indicative cost for the recommended service along with other details. For exact information please visit your nearest Kia dealer

Yes, all Kia vehicles are covered under road side assistance program for 3 years from the date of sale. Kia Roadside Assistance is a 24 X 7 emergency support provided in any event of breakdown or road accident of your Kia vehicle. For more information please visit Road Side Assistance page

First 3 services scheduled up to 2 year or 20,000 Kms are Free Services, please refer Owner's manual for more details. In Free Service, the labour cost for doing periodic maintenance is free while the cost of oil consumable, parts and other jobs requested by customer (but not covered in the periodic maintenance schedule) are chargeable at actual during the Free service period.

Not a problem, you can download a copy at Owner's Manual page

My Convenience program is a maintenance program wherein customer can personalize his/her maintenance plan basis his/her specific requirements. Under My Convenience program customer makes 2 choices while availing the My Convenience program.

Choice 1:

Duration and coverage of program for which customer would have the following options (to choose only 1 option as per requirement) :

• 3 Years / 30,000 Kms
• 4 Years / 40,000 Kms
• 5 Years / 50,000 Kms

Choice 2:

Care package, to choose only 1 option that fulfils the specific requirements of customers. Available options for the Care packages :

• Preventive Care: Car Care services that are requested by customers for better protection of his/her vehicle. Services covered: Under Body Coating, Rodent Repellent
• AC Care : Car Care services that are requested by customers for better performance of his/her vehicle A/C. Services covered: A/C Evaporator Cleaning, A/C Disinfectant
• Fresh Care : Car Care services that are requested by customers for better aesthetics of his/her vehicle. Services covered: Interior Enrichment, Exterior Enrichment
• Hygiene Care : Car Care services that are requested by customers for maintaining the hygiene levels of his/her vehicle. Services covered: Fumigation, Carbon Air Filter

For more information please visit your nearest Kia dealer

My Convenience plus program is a comprehensive maintenance program Only applicable for Carens, The New Seltos & The New Sonet which gives coverage of Maintenance + Extended Warranty + Road Side Assistance as per the package chosen.
There are 2 packages available for customers to choose from basis requirement:

Premium (4 Years of comprehensive coverage) :
Maintenance Coverage :Periodic Maintenance Services up to 4 Years / 40,000 Kms as scheduled in Owner’s Manual
Warranty : Standard Warranty of 3 Years + 1 Year of Extended Warranty (coverage up to 4 Years / 100,000 Kms)
Road Side Assistance : Standard coverage of 3 Years + Option of extending by 1 Year

Luxury (5 Years of comprehensive coverage) :
Maintenance Coverage :Periodic Maintenance Services up to 5 Years / 50,000 Kms as scheduled in Owner’s Manual
Warranty : Standard Warranty of 3 Years + 2 Years of Extended Warranty (coverage up to 5 Years / 120,000 Kms)
Road Side Assistance : Standard coverage of 3 Years + 2 Years (including Tyre Alloy protection in the initial year)

*For more information please visit your nearest Kia dealer

The My Convenience Flexi program is a pre-paid maintenance program which gives flexibility to the customers to choose and personalize their Car periodic maintenance as per the driving needs anytime upto 80,000 kms. There are 2 packages for the customers to choose from:

2 Years coverage:
Maintenance Coverage: 2 Periodic Maintenance services for 2 Years / 20,000 kms as scheduled in Owner’s Manual

3 Years coverage:
Maintenance Coverage: 3 Periodic Maintenance services for 3 Years / 30,000 kms as scheduled in Owner’s Manual

*For more information please visit your nearest Kia dealer Click here

My Convenience Secure is a paid add-on program available with My Convenience / My Convenience Plus at the time of new car sales that provides coverage of selected wear & tear parts like brake, clutch etc for a duration of 3 Years 50,000 Kms (whichever is earlier). The Secure add-on can only be availed at the time of sales and is available up to 60 days with My Convenience Plus while 120 days when opted with My Convenience. Secure add-on is only available in Kia Syros, Kia Seltos, Kia Sonet & Kia Carens (offline purchase mode). For more information, please visit your nearest Kia dealer