Privacy policy

We at Aljabr Trading Company give great priority and special attention to protecting your personal data. We deal with your data that reaches us, whether when you use our website, any of our platforms, or our applications, or when you deal with any of our showrooms, or when you benefit from after-sales services from any of our service centers, with complete confidentiality and in accordance with the Personal Data Protection System issued pursuant to Royal Decree No. (M/19) dated 02/09/1443 AH and Cabinet Resolution No. (98) dated 02/07/1443 AH and other relevant regulations in the Kingdom of Saudi Arabia, and in accordance with the controls stipulated in this Privacy Policy.

We collect some personal data for the purpose of processing it after your explicit consent in compliance with the applicable regulations. The minimum amount of personal data that achieves the purposes for which it was collected is also collected to provide specific services and functions.

1. Collection of personal data from the device or browser:

The purpose of this processing is to help the use of the site by adapting it to the needs of devices or browsers, and to provide the required functions for users on the site. We process some data such as: IP address URL address Browser information, device information)

2. Collection of personal data when creating a personal account:

The purpose of this processing is to create user accounts, we process some data such as: (first name, last name, email address, address Payment information, date of birth, phone number Password, Google account.

Investigating and handling complaints.

3. Investigating and handling complaints:

The purpose of this processing is to provide the newsletter to subscribers, we process some data such as: (first name, last name, email address, phone number)

4. Collection of personal data from the newsletter registration form:

The purpose of this processing is to provide the newsletter to subscribers, we process some data such as: (first name, last name, email address, phone number)

5. Collection of personal data from points of sale:

During purchases from points of sale, we process some data for the purpose of sending electronic invoices and providing after-sales services such as warranty and delivery services. This data is such as: (first name, last name, email address, phone number, and residential address).

6. Collection of personal data from service centers:

We may collect some personal data for the purpose of providing after-sales services, and this data is such as: (first name, last name, signature, copy of invoices, email address, phone number, password, open ID, Google national ID / residence / passport details, residential address).

7. Surveillance cameras (CCTV):

We use surveillance cameras (CCTV) at our premises for safety, crime detection and surveillance purposes, and footage may be used to investigate incidents To ensure the safety of employees and customers, and prevent theft or vandalism, we retain the data collected by surveillance cameras for a period of time that allows us to assist the competent authorities and protect our interests, noting that this data is stored in secure environments and access to it is limited to qualified security personnel.

When we collect your personal data, we rely on several regulatory justifications, including the following:

1. Your explicit consent to process your personal data.

2. Fulfillment of the obligations contained in the contracts concluded with you.

3. Processing to achieve the legitimate interests of the data owner when it is impossible to contact him.

4. Processing to achieve the legitimate interests of the processing party following the Personal Data Protection Law.

5. Processing in compliance with another regulatory obligation.

To enable our systems to recognize your browser or device and provide the best experience, we use cookies.

The personal data of our customers is an important part of our business. We do not sell your personal data to third parties. However, we may share your data as described below with certain trusted companies that assist us in our operations, based on contractual obligations that ensure the protection of your personal data and follow protection practices that are equal to or exceed those described in this Privacy Policy:

1. Third party suppliers: Such as payment service companies, to help the provision of our services.

2. Legal advisors: If required by law.

3. Legal consultants: in the case of a legal dispute.

4. Marketing and promotional offers: We may use your data to provide you with information about products and services that may be of interest to you, and to improve your experience on the Platform, such as service messages, new features, improvements, exclusive offers, and events of interest. We may communicate with you through multiple channels, including but not limited to email, push notifications, web notifications, phone posts, in-app messages, WhatsApp.

Unless otherwise stated in this Privacy Policy, we retain your personal data only for as long as is necessary for the specific purpose. After that, we will remove your data based on the type and purpose of the data, unless we have a legal right or obligation to keep it for a longer period.

• We take appropriate technical and organizational measures, procedures and effective processes to ensure the highest level of information security commensurate with the risks associated with the processing, and in accordance with the best international standards and practices, in order to protect the privacy and confidentiality of personal data from unauthorized access, modification, disclosure or destruction.

• The safety and security of your data also depends on you, by keeping your password confidential and not sharing it with anyone and taking into account that the transmission of data over the Internet is not completely secure, although we do our best to protect your personal data, we cannot guarantee the security of personal data transmitted to our platforms, and any transmission of personal data is at your own risk. We are not responsible for circumventing any privacy settings or security measures in place on the platform to protect you personally, you should be careful about the data you share online.

 

Access and modification of personal data

 

You can access some of your personal data through your account, examples of such data include:

• Data related to recent orders.

• Personal data including name, email, password, phone number, correspondence, and personalized advertising preferences).

• Email notification settings.

According to the Personal Data Protection Law in the Kingdom of Saudi Arabia, you have the following rights as a data subject:

• The right to know: To know how your personal data is used as described in this Privacy Policy.

• The right to access and obtain personal data: By requesting a copy of your personal data.

• The right to correct personal data: By requesting correction of your personal data that you consider inaccurate.

• The right to remove personal data: By requesting the destruction of your personal data following the applicable laws in the Kingdom, unless there is a legal text that specifies a specific retention period or contractual requirements.

• The right to withdraw consent to the processing of personal data: By withdrawing your consent to the processing of your personal data at any time, unless there are legitimate purposes according to the applicable laws in the Kingdom that require otherwise.

• For marketing communications provided through our website, applications, or our website, you will need to change the notification settings under the general settings section of your mobile device, this allows you to control how and when you receive promotional alerts directly from the application.

• You may also opt out of receiving future marketing communications from us at any time by modifying your customer communication preferences, or via the unsubscribe link in an email.

We reserve the right to change this policy at any time, and we will post any changes on this page. If we make material changes to our Privacy Policy, we may let you know by other means. By using our website, you accept and agree to the terms of this policy.

By using our website, contacting us, and requesting our services, you agree to the processing of any personal data for purposes that require such processing following applicable regulations. You also have the right to withdraw your consent at any time.

If you have any questions about our privacy policy or how your personal data is processed, please feel free to contact us through the unified number:  920014200