Our Services | Service | Kia Singapore

Overview

At Cycle & Carriage, we take pride in the competence of our after-sales staff, who are well-trained and fully qualified to look after your Kia vehicle. Our team is always kept up-to-date with the latest developments in the automotive industry, thanks to a rigorous ongoing training programme conducted by our in-house trainers, as well as trainers from the Manufacturer.

With more than a century-long history in the automotive industry in Singapore, you can entrust your vehicle to Cycle & Carriage, knowing that we use the latest proprietary diagnostic system – Kia Diagnostic System – from the Manufacturer. We also use genuine parts and right specifications of lubricants and consumables, so as to keep your Kia vehicle running at its optimal condition. This is especially important on a hot and humid tropical climate like Singapore.

Comprehensive Services

From the exterior to the interior, your vehicle will be well taken care of.

Our comprehensive list of services includes:

• Service and maintenance
• Replacement of battery, tyres, rims and other minor components
• Repairs and replacement of suspension, brakes and steering components
• Air con, electrical and audio system repairs
• Accident repairs/motor vehicles insurance claims
• Full and partial re-spray, grooming and polishing
• Restoration/renewal of trims and upholstery
• Overhaul of engine, transmission and axles

Express Services (Passenger Car only)

Express Services are now available at all Kia Authorised Service Centres
　
60-minute guaranteed Express Services available:
1. Lubrication (Service A) using Shell Helix Ultra fully synthetic engine oil (at mileage 1,000/10,000/30,000/50,000/70,000/90,000/110,000/ 130,000/150,000/170,000/190,000 km) only
2. Brake Safety Check & Service (service all brakes – remove/clean/grease/adjust and efficiency test) only
3. Pre-Holiday Inspection only
4. Brake pads change (front or rear) only
5. Pre-LTA inspection (brake efficiency test, side slip, undercarriage and lighting checks) only
6. Battery change only
7. Transmission fluid change only
8. Engine coolant change only

　90-minute guaranteed Express Services available:

Maintenance (Service B) using Shell Helix Ultra fully synthetic engine oil (at mileage 20,000/60,000/100,000/140,000/180,000 km) only
　
Terms & Conditions
• Appointment is strictly required. Book your Express Services here
• Guarantee applies to each Express Service only. Re-appointment is needed for additional jobs
• Punctuality is required
• Car wash and vacuum are EXCLUDED from all Kia Express Services. Request for your complimentary car wash and vacuum at the point of reception and our staff will advise you on the estimated additional time required
• 60-min Express Service is not applicable for Carens Diesel, Sorento Diesel and Stinger

Drive-In Tyre Shop

Cycle & Carriage offers a 5-year tyre warranty* from date of tyre purchase
Service is hassle-free as no appointment is needed. Enjoy free nitrogen gas conversion, lifetime nitrogen refill and tyre patching with purchase of 4 tyres, as well as a wide range of tyres to suit any kind of budget and needs.
　
Services available:
1. New tyre sales
2. Nitrogen gas conversion/refill
3. Tyre patching
4. Tyre rotation
5. Tyre safety check & service
6. Tyre valve replacement
7. Wheel balancing
　
Operating Hours:
Monday-Friday: 8.30am-5.30pm
Saturday: 8.30am-12.30pm
Sunday & Public Holiday: Closed
　
*Click here to view the terms and conditions that apply.

Dedicated Service and Specialist Care

Professionally-trained Technicians

Cycle & Carriage ensures that our technicians have proper and continuous training, combined with certifications following our principal guidelines. Our technicians recommend only the best solutions for your vehicle. 　

Recommended Diagnostic Tools

Kia Diagnostic System performs a full-service comprehensive check according to the manufacturer’s recommendations. Proper documentations and software updates are also provided for each vehicle. At Cycle & Carriage, we offer the most up-to-date diagnostic tools or systems for your peace of mind.

Fast Lane Services

'Fast Lane' is a drive-through check-in service that allows you to check in without having to get out of the vehicle. In fact, this concept is the first to be launched in Singapore. Please click here to make your appointment now.

Night Drop-off Service

Our night drop-off service allows you to send your cars in for servicing and maintenance after normal service hours, even at midnight! All you have to do is drive to any of our Authorised Service Centres, fill up a simple form and hand it to the security post with the car key. No hassle at all.

Complimentary Shuttle Service

We provide shuttle services on weekdays to the nearest MRT station at all three Service Centres during the morning peak hours when you leave your car with us for servicing.

Shuttle Service Schedule*:
· Alexandra Authorised Service Centre Service Centre to Queenstown MRT: 8:30am, 9:00am, 9.30am, 10am, and 10:30am.
· Pandan Gardens Authorised Service Centre to Jurong East MRT: 8:15am, 8:45am, 9:15am, 9:45am and 10:15am.
· Jurong East MRT to Pandan Gardens Authorised Service Centre: 5:15pm and 6pm.
· Ubi Authorised Service Centre to Ubi MRT: 8:30am, 9:00am, 9:30am, 10:00am and 10:30am.
· Ubi MRT to Ubi Authorised Service Centre: 4.30pm, 5pm, 5.30pm.
· Sin Ming Authorised Service Centre to Bishan MRT: 8:30am, 9:00am, 9:30am, 10am and 10:30am.

Alternatively, we can book a taxi upon your request.

*Exact timings may differ slightly from centre to centre, please check directly with the service centre reception.

table fix area
Complimentary Services
Customer Assistance
24/7 Roadside Assistance
Other Amenities

We provide complimentary car wash and vacuuming for servicing and repairs done.
We also provide free carrier bags for your personal belongings.

As your trusted partner, your vehicle's well-being is as important to us as your well-being. If you have any enquiries or need any assistance, please contact our Customer Assistance at CustomerAssistanceCentre@cyclecarriage.com.sg or 6471 9111.

To ensure your needs are addressed immediately, each of our Authorised Service Centre has a 24-hour emergency hotline and an Accident Reporting Centre with dedicated professionals who are always ready to assist you.
Simply call 6475 9500.

Our Authorised Service Centres are designed to provide you with a cosy and relaxing experience.
We have complimentary snacks & refreshments, TV, magazines & newspapers, and an air conditioned lounge that you can enjoy while you wait.

Body & Paint Services

The Cycle & Carriage Body & Paint Centre is a full-fledged workshop that specialises in body and paintwork repairs. It is the appointed authorised workshop for many of our top motor insurers.

Our friendly and professional staff will ensure that your repairs are hassle-free, from collision to completion. Our skilled technicians use a precise combination of their extensive training and experience with the latest technology to repair and restore your vehicle to its immaculate pre-accident condition. They are also trained to ensure that the works are carried out in accordance to the stringent quality standards set by the manufacturers.

Click here for more details.

Warranty

Our 5-year Warranty

Passenger Vehicles (ICE/HEV/PHEV)

From the date of registration, your Kia passenger vehicle is covered against defects in materials and workmanship for a period of 5 years/unlimited mileage (not applicable for commercial use / private hire purposes, which is limited to only 3yrs/100,000km whichever comes first).

Commercial Vehicles (ICE/HEV/PHEV)

For Kia commercial vehicles, your new vehicle is covered against defects in materials and workmanship for a period of 5 years/100,000km mileage (whichever comes first). Upon expiry of the vehicle’s factory warranty at the end of the 3rd year or 100,000km (whichever comes first) from the date of registration, Cycle & Carriage undertakes an additional 2 years of the vehicles’ warranty, stretching to a total of 5 years or 100,000km (whichever comes first).

Passenger & Commercial Vehicles (BEV)

For Kia EV passenger vehicles, they will be covered against defects in materials and workmanship under the factory's 5 year/unlimited mileage warranty from the registration date. (Not applicable for commercial use / private hire purposes, which is limited to only 3yrs/100,000km whichever comes first)

It is strongly advised that you always bring your vehicle to qualified specialist workshops such as Cycle & Carriage for servicing at recommended service intervals – every 10,000 km or 6 months (ICE) and every 15,000km or 6 months (EV), whichever comes first.

Note:

ICE – Internal Combustion Engine

HEV – Hybrid Electric Vehicle

PHEV – Plug-in Hybrid Electric Vehicle

BEV – Battery Electric Vehicle

Our 10-year Engine Warranty

Starting from 1 June 2014, all Kia passenger cars (except electric models and commercial vehicles) will come with a 10-year engine warranty*, subject to 10 years or maximum mileage of 200,000 km, whichever comes first.

Upon expiry of the vehicle’s factory warranty at the end of the 5th year from the date of registration, Cycle & Carriage will undertake another 5 years of the vehicle’s engine warranty, stretching to a total of 10 years.

Important! To ensure that your vehicle gives you many years of motoring pleasure as well as higher resale potential, you will enjoy a 5-year passenger car warranty, and you are strongly advised to service your car at recommended service intervals at qualified specialist workshops such as Cycle & Carriage Authorised Service Centres. On top of that, Cycle & Carriage also offers an unrivalled extended 5-year engine warranty, provided that your car is serviced, maintained and repaired at recommended service intervals at our Authorised Service Centres upon expiry of the original 5-year engine warranty provided by the manufacturer.

Click here to view the Terms and Conditions that apply.

Our 10-Year Warranty on Lithium-Ion Polymer Battery for Hybrid vehicles

For the first 5 years, the hybrid vehicle’s lithium-ion polymer hybrid battery (excluding Niro 12V LIPB) is covered under the factory’s 5-year unlimited mileage warranty, from the date of registration of the car. Under the warranty terms and conditions stated in the Kia manufacturer’s warranty booklet, the battery capacity (detected by the onboard diagnostic system) shall be repaired up to the capacity of factory’s recommended level. Failing which, it shall be replaced at no cost to you.

Upon expiry of the factory’s first 5-year unlimited mileage warranty, Cycle & Carriage will undertake and extend an additional 5 years or up to a maximum mileage of 200,000 km warranty coverage for the lithium-ion polymer hybrid battery (excluding Niro 12V LIPB). This makes up to a total warranty coverage of 10 years or 200,000 km, whichever comes first, from registration date. This 5-year warranty extension is applicable only if hybrid system is serviced, maintained and repaired by Cycle & Carriage in accordance with the manufacturer’s recommendations upon expiry of the original 5-year warranty provided by the manufacturer. Replacement will be on the condition that the battery is beyond repair, with capacity deteriorating below factory’s recommended level, as detected by the onboard diagnostic system.

For EV/HEVs registered on and from 1st October 2019 onwards, they will be covered under the factory's 5-year mileage warranty of up to a maximum mileage of 150,000km on high voltage drivetrain components, whichever comes first, from registration date.

Our Warranty for locally-installed accessories

Accessories fitted locally such as audio, in-car camera, reverse sensor and GPS system are covered under warranty for 12 months from the date of registration of the car.