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Warranty & Recalls
Warranty Recalls
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Kia Warranty

Our commitment to quality for customers
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Kia New Car Warranty

New Passenger Vehicle

Kia warrants each Kia new passenger vehicle (except EV9) sold by Kia Hong Kong and registered in Hong Kong for the first 24 months or 60,000 km (whichever comes first) since vehicle first registration date.

New Commercial Vehicle

Kia warrants each Kia new commercial vehicle sold by Kia Hong Kong and registered in Hong Kong for the first 36 months or 60,000 km (whichever comes first) since vehicle first registration date.
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  • * Kia warrants each Kia new EV9 sold by Kia Hong Kong and registered in Hong Kong for the first 6 months or 15,000 km (whichever comes first) since vehicle first registration date.

Benefits to Customer

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Low Maintenance Costs

You can save on unexpected repair costs while driving your vehicle.
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Transferrable Warranty

Kia Warranty can be transferred to a new owner when you sell your Kia, which can increase its reliability and resale value.
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Emergency Roadside Assistance

You can rely on emergency roadside assistance from your nearest Kia Service Center in the event of an unexpected breakdown or accident.
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Owner’s Responsibilities

You are recommended to conduct regular maintenance service according to the Kia Owner’s Manual and Kia HK Warranty Guideline (Not applicable to EV9) or Kia HK Warranty Guideline (EV9) during the warranty period.
Customer Rights & Obligation Disclaimer

FAQ

  • You may take your Kia to Kia Hong Kong Service Centers for warranty and service. For a full listing of service centers, please visit our website www.kia.com/hk/en/find-a-showroom or call Kia Customer Service on 2462 4621.

  • Damage Due to Factors Beyond the Manufacturer’s Control

    Examples of these factors include, but are not limited to:

    • Misuse of the Kia Vehicle such as driving over curbs, overloading, racing, etc. (Proper usage is described in your Owner's Manual).
    • Accidents such as collision, fire, theft, riot, etc
    • Alteration, modification, tampering, etc.
    • Damage or surface corrosion from the environment such as acid rain, airborne fallout (chemicals, tree sap, etc.), salt, road hazards, hail, wind storm, lightening, floods and other acts of God.
    • Cosmetic conditions or surface corrosion from stone chips or scratches in the paint.


      • Damage due to Lack of Maintenance or the Use of Wrong Fuel, Oil or Lubricants
    • Lack of proper maintenance as described in your Owner's Manual.
    • Improper maintenance or the use of other than the specified fuel, oil or lubricants recommended in your Owner's Manual.


      • Normal Deterioration
    • Normal wear, tear or deterioration such as discoloration, fading, deformation etc.
    • Surface corrosion on any part other than the body sheet metal panels forming the exterior appearance of a Kia Vehicle.


      • Normal Maintenance
    • Normal maintenance services described as "Maintenance" in the Owner's Manual such as: inspection, cleaning & polishing, minor adjustments, lubrication, oil/fluid changes, replacement of filters, anti-freeze coolant replenishment, wheel alignment and tire rotation unless such services are performed as part of a covered warrantable repair.
    • In the event of that the replacement of maintenance items(#) described in the Owner’s Manual is the result of a defect in material or workmanship, the warranty period is for the first 12 months from the Date of First Registration or 20,000 Kilometers, whichever occurs first.
      (#-Spark plugs, belts, brake pads and linings, wiper blades, clutch linings and disc, lamp bulbs except HID bulbs or other consumable items)


      • Altered Mileage
    • Any repair of a Kia Vehicle on which the odometer has been altered or on which the actual mileage cannot be readily determined.


      • Extra Expenses and Damages
    • Any economic loss or other incidental, special consequential or exemplary damages. This includes, without limitation, payment for loss of use of Kia Vehicle, lodging & car rentals, travel costs, loss of pay and any other expenses or damages.


      • Tires
    • Tires are warranted by the tire manufacturers.


      • Production Changes
    • Kia HK reserve the right to make changes in the vehicles built and/or sold by Kia and Kia HK at any time without incurring any obligation to make the same or similar changes on vehicles previously built and/or sold.
  • Tires are warranted by the tire manufacturers. 
  • If you have tire damage while driving, it's critical to act quickly to avoid accidents. First, pull over safely and turn on hazard lights and parking brake. Next, use the tire mobility kit to temporarily fix the puncture. Then, drive at a maximum speed of 80km/h to the nearest tire shop or Kia service center. If you can't move, call Kia Roadside Assistance.
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