KIA PROMISE TERMS & CONDITIONS
7 Year Warranty
Terms and Exclusions
At Kia, we don't just sell cars that look nice. We want our customers to enjoy them for years to come.
We use the latest engineering and technical know-how to design and build Kia cars – and we think you’ll appreciate this every time you get behind the wheel. In fact, we’re so proud of how we put our cars together that we offer one of the most comprehensive warranties around.
The 7- year warranty applies to Kia cars bought from an authorised Kia dealer, and it is registered and normally used in the UK. You have statutory rights in relation to the goods against other parties and those rights are not affected by the guarantee.
This document explains the terms & exclusions for three relevant separate warranties that apply to our current range of cars, as below:
Basic Warranty
Anti-Perforation Warranty
Parts Warranty
Electric (EV) & Hybrid vehicles
What’s covered?
Kia warrants a new car to be free of defects in material or workmanship - we've set out the terms and conditions below. An authorised Kia dealer will make any repairs, using new or remanufactured parts, to put right any problem covered by this limited warranty free of charge. Whilst the contract to carry out the repairs will be with the dealer, we will pay the costs of the repairs. Any parts replaced during a warranty repair are covered for the remainder of the warranty period only.
The warranty period
The new car limited warranty is divided into various periods. They begin on the date of registration except for service parts or accessories that are installed at a later date. The warranty transfers to each new owner as long as it hasn't expired.
What’s covered by the basic warranty?
Kia covers the components of a new Kia car for unlimited mileage up to 36 months, and for 100,000 miles between 37 and 84 months, from the date of first registration.
Exceptions to this are:
The battery – this is covered for 24 months
The air conditioning refrigerant charge - this is also covered for 24 months
Wheel balance and steering alignment - are covered for the first 1000 miles or one month
Cracks in the exterior glass - are covered for the first 1000 miles or three months
Using a kia car as a taxi or for private hire
If a customer uses a Kia car as a taxi or for private hire, the warranty period is 84 or 100,000 miles, whichever comes first. It will need to have been registered as a taxi in line with our procedures, or it will only be covered for 60,000 miles.
Audio and navigation units
The original audio and navigation units are covered for 36 months or 60,000 miles from the date of first registration, whichever comes first.
Rio Pulse Special Edition Model
The vinyl decal on the roof, tailgate spoiler, front bumper fog lamp surrounds, side skirts and mirror caps are limited to a 2 year unlimited mileage warranty from the registration date.
Paint
The paint is covered for 60 months or 100,00 miles from the date of first registration, whichever comes first. You'll find specific exclusions to this below.
Limited liability
Under this warranty, Kia are only liable for the repair or replacement of original parts by an authorised Kia dealer that are defective in material or workmanship. Kia are not liable for any costs that may incur getting to a dealer, supplying a replacement car or as a result of being without the car during warranty repairs.
What’s not covered?
Damage due to factors beyond the manufacturer's control
Examples of this could include:
Misuse of the car such as driving over kerbs, overloading, racing, etc. You’ll find proper usage described in the owner’s manual
Events such as collision, fire, theft, riot, etc
Cars categorised as 'total loss' or 'insurance write off'
Alteration, modification, tampering, etc
Damage or surface corrosion from the environment such as acid rain, airborne fallout (chemicals, bird lime, tree sap, etc), salt, road hazards, hail, wind, storm, lightning, floods and other acts of God
Cosmetic conditions or surface corrosion from stone chips or scratches in the paint
Damage due to a lack of maintenance, such as:
Servicing that is not completed within the time and mileage recommendations, as described in the service book and the owner's manual
Improper maintenance or the use of fuel, oil or lubricants other than those we recommend in the owner’s manual
The use of inferior quality parts
Normal deterioration
Normal wear, tear or deterioration such as discolouration, fading or deformation
Surface corrosion on any part other than the sheet metal panels on the exterior body
Gradual wearing of mechanical components in proportion to mileage
The adjustment of doors, bonnets and tailgates is covered up to the first scheduled maintenance service
Normal maintenance
Normal maintenance services described as 'scheduled maintenance services' in the vehicles service book and 'maintenance' in the owner's manual such:
inspection
cleaning and polishing
minor adjustments
lubrication
oil/fluid changes
replacement of filters
anti-freeze coolant refill
wheel alignment and tyre rotation
unless these are carried out as part of a repair under this warranty
Maintenance items
Maintenance items (#) are covered for defects in material or workmanship for 24 months from the date of first registration or 12,500 miles whichever comes first. (#-Spark plugs, auxiliary drive belts, brake pads and linings, wiper blades, clutch linings/discs, lamp bulbs or other consumable items).
Altered mileage
Any repair of a Kia car on which the odometer has been altered or on which the actual mileage can’t be readily determined.
Extra expenses and damages
Kia won’t reimburse for any financial loss or other damages. For example, loss of use, lodging and car rentals, travel costs or loss of earnings.
Tyres
Tyres are covered by the tyre manufacturer’s warranty.
Production changes
Kia may make changes to the vehicles we build and/or sell at any time without having to make similar changes to vehicles we previously built and/or sold.
Customer responsibilities
Maintenance
Customers must use and maintain their Kia car properly. If they use a Kia car in severe driving conditions, they should follow the extra maintenance steps set out in the owner’s manual.
Maintenance records
You may need to show that you've maintained your Kia car properly. So you should keep your maintenance records handy, together with all your receipts. The scheduled maintenance records should be filled in whenever a Kia car goes in for service or maintenance.
Warranty repairs
You should take your Kia car, along with your warranty information and service record booklet, to an authorised Kia dealer during its normal opening hours and ask them to repair it for you. Whilst the contract to carry out the repairs will be with the dealer, we will pay the costs of the repairs. Any authorised Kia dealer can carry out warranty repairs, but we recommend taking it to the one you bought it from if possible.
Anti-perforation limited warranty
Kia warrants that the body sheet metal parts of a new Kia car are free of defects in material or workmanship that lead to perforation (holes through the body panel from the inside out) as a result of corrosion – we’ve set out the exceptions to this below.
An authorised Kia dealer will either repair or replace – at no cost – any sheet metal panel that has perforated due to corrosion resulting from defects in material or workmanship.
Warranty period
The warranty period for all current models is 144 months/unlimited mileage.
The warranty period begins from the date of first registration and it's transferable to subsequent owners as long as it hasn't expired. For this warranty to remain valid a Kia car should be inspected by a Kia dealer or authorised repairer every 12 or 24 months depending upon the model - the dealer may charge for this.
What's not covered?
Any perforation due to corrosion which is caused by industrial fallout, accident, damage, abuse, vehicle modifications or carrying damaging or corrosive cargo
Any perforation due to corrosion caused not by a defect in materials or workmanship, but by not maintaining a Kia car as set out in the owner's manual.
Any perforation due to corrosion of a part of a Kia car other than a sheet metal panel of the exterior body. This specifically excludes any part of the exhaust system.
Any perforation due to defects or failure resulting from the use of new parts not sold or approved by Kia, or used parts, or damage to associated systems that's caused as a result of this.
Any perforation due to corrosion that's caused by misuse, abuse or improper maintenance such as a missed annual anti-perforation inspection.
Any corrosion of the Kia car that doesn't result in perforation.
Customer responsibilities
Customers should regularly look closely at the sheet metal panels on the exterior body. If any stone chips or scratches in the paint or protective coating are found, they should be touched up straight away.
In certain conditions. special care should be taken to protect your Kia from corrosion.
If driven on salted roads, or near the sea, flush the underbody with clean water at least once a month.
It's important to keep the drain holes in the lower edges of the body clear.
If damaged in any way that may affect the paint, have it repaired as soon as possible.
If carrying special cargo such as chemicals, fertilisers, de-icing salt or other corrosive substances, make sure that they're well packaged and sealed.
If often driven on gravel roads, we recommend installing mud flaps behind each wheel.
After each regular check, make sure the correct anti-perforation record in the manual have been stamped by the Kia dealer or authorised repairer.
Limited liability
Under this warranty, Kia are only liable for the repair or replacement of original parts by an authorised Kia dealer that are defective in material or workmanship. Kia are not liable for any costs you may incur getting to a dealer, supplying a replacement car or as a result of being without the car during warranty repairs.
Parts limited warranty
Kia warrant that Kia Genuine Parts will be free of defects in material or manufacturing – we’ve set out exclusions to this below. This warranty covers the parts replaced or sold by an authorised Kia dealer.
An authorised Kia dealer will either repair or replace any parts to put right any problem covered by this warranty. If the authorised Kia dealer installed the parts, they’ll be repaired or replaced with no charge to you for parts or labour. If anyone else installed the parts, they’ll be repaired or replaced with no charge to you for the parts, but you will have to pay for the labour.
Warranty period
Parts replaced by an authorised Kia dealer under warranty are covered for the remainder of the original warranty period only. Parts sold and installed by an authorised Kia dealer outside of the warranty policy are covered for 24 months from the date they were installed, regardless of mileage.
Parts used on a taxi or private hire vehicle are covered for 24 months or 24,000 miles, whichever comes first.
What's not covered?
Damage or corrosion due to factors such as accidents, negligence, improper repairs or adjustments, misuse, alterations or collision.
Damage or surface corrosion from the environment such as acid rain, airborne fallout (chemicals, tree sap etc.) salt, road hazards, hail, wind storm, lightening, floods and other acts of God.
Normal wear, tear and deterioration such as discolouration, fading or deformation
Parts installed on a Kia car in which the odometer has been altered or on which the mileage can't be readily determined.
Parts used for purposes they were not designed for.
Parts not properly installed by someone other than Kia or an authorised Kia dealer.
Parts without proof of purchase or replacement date.
Parts that an authorised Kia dealer isn't allowed to sell or install on a Kia car
Limited liability
Under this warranty, Kia are only liable for the repair or replacement of original parts by an authorised Kia dealer that are defective in material or workmanship. Kia are not liable for any costs you may incur getting to a dealer, supplying a replacement car or as a result of being without the car during warranty repairs.
Electric (EV) and Hybrid Vehicles
Kia covers the components of the EV and Hybrid vehicles for unlimited mileage up to 36 months, and for 100,000 miles between 37 and 84 months, from the date of first registration.
This specifically covers the following items not fitted to our standard car range:
Electric Vehicle (EV) System
*Electric Motor
*Gear Drive Unit
*Battery Pack
*Electric Power Control Unit (EPCU)
*On Board Charger (OBC)
Hybrid Systems (HEV & PHEV)
*Battery Pack
*Hybrid Starter and Generator
*Hybrid Power Control Unit
*Auto Transmission & Traction Motor (including housing case, clutch and all internal parts)
Soul EV Lithium-Ion Polymer Battery
The Lithium-Ion Polymer Battery warranty covers a minimum capacity for a period is 84 months or 100,000 miles from the date of first registration, whichever comes first. This warranty covers repairs needed to return the battery capacity to at least 70% of the original battery capacity. Where possible, the original EV battery components will be repaired and will be returned to the vehicle. If irreparable, the EV Battery will be replaced with either a new or remanufactured Lithium-Ion Polymer Battery.
Kia Car Insurance
The offer of insurance is subject to eligibility and underwriting criteria. All cover is subject to the terms and conditions of the policy, see the Policy Document .
Free Driveaway Insurance is available to customers purchasing a new or used Kia from a Kia dealer and who are eligible for a quotation for Annual Insurance. Please refer to your insurance certificate for details on the duration of your Driveaway Insurance.
Free Driveaway Insurance provides comprehensive cover but has some differences to Annual Insurance. For details please see www.kiacarinsurance.co.uk/coverdetails.
Kia Car Insurance is arranged by Car Care Plan Limited, which is registered in England, Company No 850195 at Jubilee House, 5 Midpoint Business Park, Thornbury, West Yorkshire, BD3 7AG and authorised and regulated by the Financial Conduct Authority, No. 309268. Car Care Plan Limited arranges policies from a panel of Insurers, details are available on request. To understand how we may process your information read our Fair Use Notice .
Kia Free Excess Return Voucher For New and Used Kia Cars
The Free Excess Return Voucher is available to retail customers who purchase a new or used Kia from a Kia dealer.
The voucher is valid for one year from its start date and can only be used once. Only one voucher can be issued per vehicle. The voucher is not valid for standalone glass claims.
The voucher only applies when the claim is reported to, accepted and managed by Kia Excess Return and the accident repair is carried out at a Kia Approved Bodyshop.
Following an accident, regardless of who you are insured with, you must call Kia first on the dedicated 0330 102 8832 number. If you call any other Kia number or your insurer first, or without our instruction, the voucher will be void.
Where we accept and complete the vehicle repair, we will pay up to £250 cash back towards any policy excess paid by you. You will be required to pay the repairer your applicable Motor Insurance Policy Excess. The repair cost must be settled by your insurer. Once the repair is completed and your insurer has settled the claim we will refund you £250 or the value of your excess whichever is the lower. You will need to provide proof that you have paid your excess in order to claim on the voucher. Nothing in this offer obliges us to accept any vehicle for repair. The voucher is not valid if your vehicle is deemed a total loss.
Where we manage the vehicle repair, we will do so in conjunction with your motor insurer if the accident was your fault, or the other driver’s insurer if they were at-fault and if they have accepted liability.
Accident recovery is provided for unroadworthy vehicles when you call Kia first and we handle your insurance claim on your behalf. If you cancel the recovery of your vehicle you will be liable for any cancellation charges incurred, or if your insurer rejects your claim you will be liable for any recovery costs incurred.
A courtesy car is provided subject to availability for accident repairs carried out by a Kia approved bodyshop when you call Kia first and we handle your insurance claim on your behalf. A courtesy car is not available for standalone glass claims or if you are claiming on Kia Free Driveaway Insurance.
In some instances where your insurer may not let us report the claim to them on your behalf, we will ask you to report to them advising that you are using our Kia Excess Return service with a Kia approved repairer.
This offer may be withdrawn at any time.
The Kia Excess Return Voucher is provided by Car Care Plan Limited which is registered in England, Company Number 850195, at Jubilee House, 5 Midpoint Business Park, Thornbury, West Yorkshire BD3 7AG. To understand how we may process your information read our Fair Use Notice .
Kia Free Excess Return Voucher with Service, MOT or Repair over £35
The Free Excess Return Voucher is available to retail customers who have a service, MOT or repair over £35 on a Kia car in the Kia Dealer network
The voucher is valid for one year from its start date and can only be used once. Only one voucher can be issued per vehicle. The voucher is not valid for standalone glass claims.
The voucher only applies when the claim is reported to, accepted and managed by Kia Excess Return and the accident repair is carried out at a Kia Approved Bodyshop.
Following an accident, regardless of who you are insured with, you must call Kia first on the dedicated 0330 102 8832 number. If you call any other Kia number or your insurer first, or without our instruction, the voucher will be void.
Where we accept and complete the vehicle repair, we will pay up to £200 cash back towards any policy excess paid by you. You will be required to pay the repairer your applicable Motor Insurance Policy Excess. The repair cost must be settled by your insurer. Once the repair is completed and your insurer has settled the claim we will refund you £200 or the value of your excess whichever is the lower. You will need to provide proof that you have paid your excess in order to claim on the voucher. Nothing in this offer obliges us to accept any vehicle for repair. The voucher is not valid if your vehicle is deemed a total loss.
Where we manage the vehicle repair, we will do so in conjunction with your motor insurer if the accident was your fault, or the other driver’s insurer if they were at-fault and if they have accepted liability.
Accident recovery is provided for unroadworthy vehicles when you call Kia first and we handle your insurance claim on your behalf. If you cancel the recovery of your vehicle you will be liable for any cancellation charges incurred, or if your insurer rejects your claim you will be liable for any recovery costs incurred.
A courtesy car is provided subject to availability for accident repairs carried out by a Kia approved bodyshop when you call Kia first and we handle your insurance claim on your behalf. A courtesy car is not available for standalone glass claims or if you are claiming on Kia Free Driveaway Insurance.
In some instances where your insurer may not let us report the claim to them on your behalf, we will ask you to report to them advising that you are using our Kia Excess Return service with a Kia approved repairer.
This offer may be withdrawn at any time.
The Kia Excess Return Voucher is provided by Car Care Plan Limited which is registered in England, Company Number 850195, at Jubilee House, 5 Midpoint Business Park, Thornbury, West Yorkshire BD3 7AG. To understand how we may process your information read our Fair Use Notice .
Kia Accident AfterCare
Free Kia Accident AfterCare is available to all Kia owners and vehicles, irrespective of who was at fault or who the vehicle is insured by.
To use the service you need to call Kia first 0330 102 8832, before your insurer, following a vehicle accident.
Accident recovery is provided when you use Kia Accident AfterCare to handle your claim on your behalf with your insurer (where the accident was your fault) or with a third party insurer (the insurer of the fault driver where the accident was not your fault). If you cancel the recovery of your vehicle you will be liable for any cancellation charges incurred, or if your insurer rejects your claim you will be liable for any recovery costs incurred.
A courtesy car is subject to availability when your car is repaired by a Kia approved repairer through Kia Accident AfterCare.
Kia Accident Aftercare is provided by Car Care Plan Limited which is registered in England, Company Number 850195, at Jubilee House, 5 Midpoint Business Park, Thornbury, West Yorkshire BD3 7AG. To understand how we may process your information read our Fair Use Notice .
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Design and build your perfect Kia.
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Discover Kia’s pioneering 7 year warranty.
Discover Kia’s pioneering 7 year warranty.