Bolton Kia Complaints Procedure

Bolton Kia is dedicated to providing excellent customer service and we welcome your help in our continued effort to improve customer satisfaction. If you have a complaint about the level of service you’ve received from us, or dissatisfaction with your vehicle, you should contact Paul Pilling, General Sales Manager at Bolton Kia. We prefer to take the time to discuss your complaint in person, so please contact us on the below to arrange a convenient date/time for you to attend the Bolton Kia dealership on Middlebrook Retail Park:

Email complaints@boltonkia.co.uk

Telephone 01204 664800

In line with FCA guidance, we will acknowledge your complaint within 5 days and provide a full response within 8 weeks. Should your complaint relate specifically to a DCA (Discretionary Commission Arrangement) we will confirm this back to you. DCA complaints are excluded from the 8-week response timeframe during the period from 11 January 2024 – 25 September 2024. The FCA have also further advised an extension for DCA complaints to be referred to the Financial Ombudsman from 6 to 15 months during this time.

Further information regarding DCA related complaints can be found by visiting: www.kiafinance.co.uk/contact

The FCA have also issued updated guidance regarding Discretionary Commission Arrangement which can be found by visiting: www.fca.org.uk/consumers/car-finance-complaints

Telephone 0333 202 2990
Write to Kia Customer Services, PO Box 6426, Milton Keynes, MK1 9HT
Email enquiries@kiacustomercare.co.uk Our Opening Hours

Monday to Friday: 8.30am – 7pm
Saturday: 9am – 1pm
Sunday: Closed

We are also closed on the Public and Bank Holidays in England

We’ll investigate your concerns and make sure you’re provided with a full and complete response.

We’re proud to subscribe to The Motor Ombudsman’s New Car Code of Practice. If we’re unable to resolve your complaint to your satisfaction, we recommend you contact them. They are a CTSI certified Alternative Dispute Resolution (ADR) provider that we are prepared to engage with through the ADR process. You may contact them as below:

Telephone 0345 241 3008
Write to The Motor Ombudsman, 71 Great Peter Street, London, SW1P 2BN
Web www.themotorombudsman.org/consumers/case-creation/submit

Telephone 0333 202 2990
Write to Kia Customer Services, PO Box 6426, Milton Keynes, MK1 9HT
Email enquiries@kiacustomercare.co.uk

Our Opening Hours Monday to Friday: 8.30am – 7pm
Saturday: 9am – 1pm
Sunday: Closed

We are also closed on the Public and Bank Holidays in England We’ll investigate your concerns and make sure you’re provided with a full and complete response.

We’re proud to subscribe to The Motor Ombudsman’s New Car Code of Practice. If we’re unable to resolve your complaint to your satisfaction, we recommend you contact them. They are a CTSI certified Alternative Dispute Resolution (ADR) provider that we are prepared to engage with through the ADR process. You may contact them as below:

Telephone 0345 241 3008 Write to The Motor Ombudsman, 71 Great Peter Street, London, SW1P 2BN Web www.themotorombudsman.org/consumers/case-creation/submit

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