Kia Service Promise
Kia Service Promise
Our philosophy is to deliver exceptional services for Kia owners and their vehicles after purchase. These include digital solutions, ways of staying connected, special care and the six principles we follow when delivering quality and customer satisfaction. Our custom-made programmes offer a convenient and seamless experience that ensures your personal preferences are focused on during repairs and maintenance.
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Benefit from digital solutions
Digital solutions are part of our Kia service promise. We offer a smart experience for Kia owners, anytime, anywhere. Enjoy increased transparency and care for your Kia with a variety of digital solutions. You can book an online appointment to reduce waiting times, get online quotes for transparent cost management and use our app to learn about Kia electrified products.
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Stay connected with MyKia
We don’t believe exceptional service should come with any downtime. That’s why we have developed MyKia so you can stay connected with us 24/7. You can use MyKia to book appointments, discover valuable offers and call up your quotes. Log in or sign up below.
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Service your electric vehicle
Our Kia service promise includes electric and hybrid vehicles. If you decide on a Kia EV, you’ll want to ensure it receives the maintenance its unique technology requires. Our service technicians are specially trained and equipped with the latest technology and knowledge.
Kia Service Principles
Our Kia service centres follow six principles to ensure we deliver the best quality care and customer satisfaction. The six principles outline what you can expect when you book your Kia for service and maintenance in one of our award-winning dealerships.
Vehicle Health Check
Our technicians will check your Kia’s key components for safety and performance – free of charge whenever you visit the dealership.
Handover
Do you have any questions about technology, service and costs? You will get all the information you need when you bring your car in for a service.
Car Cleaning
We will also clean your car for you when you bring it in for a service. That means no extra work for you, at no extra charge.
Alternative Transportation
If your car can’t be repaired on the same day, you will be offered alternative transport with all the costs covered.
Waiting Lounge
If you choose to wait at the dealership, you will feel right at home. Our waiting lounges provide great comfort, convenience and free Wi-Fi.
Follow-up Call
Is there anything we could have done better? We always book a follow-up call to see if you are satisfied with our customer service.
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Customise your experience
Anticipating your service needs is part of our Kia promise. We offer tailor-made service packages and other vehicle health checks to ensure your personal preferences are focused on when it comes to repairing or upgrading your car. You can find out more about these individualised services below.
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Kia Sustainable Future
A sustainable future has never been more important to us. And with Kia, it’s also never been easier. Find out how we are working to protect the environment while providing you with a seamless drive and specialised services.
Kia Service Promise FAQs
