COVID-19 | The Kia Promise

A warranty extension is granted where the warranty expiry date is between 1 February and 30 May 2020 – at which point the warranty is extended, free of charge until 30 June 2020. To find out whether your Kia qualifies for this goodwill policy, please contact our call centre. [include phone number] or closest dealer:

Your car should be maintained and serviced according to the manufacturer’s guidelines and recommendations to ensure that your warranty remains intact. However, if there is a valid warranty claim on your car and the latest scheduled service has been delayed during the period when government measures are in place in [market name] , our Kia Promise Program means that we will honour valid warranty claims. Please note that all other warranty terms and exclusions apply.

If there is a valid warranty claim on your car, but the repair could not be completed before the warranty expired because of current government measures, our Kia Promise Program ensures that we will be flexible and honour valid warranty claims. Please note that all other warranty terms and exclusions apply.

Yes, we are extending similar coverage to customers who may have pre-paid for scheduled servicing as part of a service package. This will ensure that service packs due to expire during this period will be honoured.

The ‘Find a dealer’ section on our website is being updated regularly.

Approximately [X%] of our dealerships are open. However, these dealerships will prioritise essential repair work and vehicle testing to support key front-line workers. Routine servicing is not considered an essential repair. You should therefore book your car in for service once the government measures change. The opening times may be adjusted to the current circumstances. We therefore recommend that you contact your dealer by phone or email in advance.

You can call your dealer. Please note that some dealers are currently closed or are operating just to support key workers. They will reopen as normal according to the government measures. Alternatively, you can book your service online here:

Please avoid shaking hands and keep your distance to other people. Kia [market] also advises further compliance with the latest safety regulations.

It is important you maintain your car regardless of servicing requirements. We recommend that you regularly check the following items:

• Engine oil level
• Coolant level
• Windscreen washer fluid level
• Tyre condition and pressures, including spare if fitted
• Exterior lights

Please refer to your owner’s manual for more information. If your service is delayed, it is even more important that you regularly carry out the checks detailed above until the scheduled service is carried out, paying particular attention to the oil level. Should you require oil to top up your engine, please refer to the link below to ensure you obtain the correct oil for your car. It is very important that you use the correct oil for any required topping up. Please find more information about our Kia Original Oil and online oil selector here:

Please contact Kia Customer Services – contact details and opening hours can be found here:

[include Kia Customer Service information]

The ‘Find a dealer’ section on our website is being updated regularly.